PPRIYETechnologies
Résumé
Mississauga, ON · open to work

Daivik Desai

Operations & technology leader who ships software.

Six years leading people and operations — procurement, development, and technical support — for an Ontario healthcare operation serving 180+ organizations. I run teams and budgets (a ~$1.19M portfolio), deliver projects end-to-end (Sheridan PM postgrad in progress), and build the tools that run it all: an AI automation platform, a SaaS product, and an internal ordering platform across 280+ sites. Management discipline, hands-on engineering, and an AI-forward, privacy-first approach.

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The résumé above is the full management & operations version · Technical / IT-focused version

6 yrs
healthcare IT
21,000+
tickets coordinated
$1.19M
procurement owned
3
products built

What I've built

Not just managed — designed, written, and shipped. Three products grounded in real healthcare-IT work.

AI Process-Automation Platform
AI · solo architect
Healthcare IT — observe, learn, automate
Privacy-first platform that discovers and automates high-ROI repetitive IT work, grounded in 21,000+ labeled tickets. On-device redaction gate (PHIPA/PIPEDA, fail-closed); Anthropic Claude orchestration over redacted data only; API-first automation with human-in-the-loop gates and a full audit log.
PythonClaude APIProcess MiningpgvectorFastAPIC#/.NET
Multi-Tenant SaaS Platform
SaaS · builder
Financial-planning product
A household budgeting product that projects real cash flow 12 months out. Canadian tax modeling, household sharing, and payments — built security-first with row-level security on every table, secret-scanning CI, and end-to-end tests.
Next.js 15React 19TypeScriptSupabaseStripePlaywright
See it live
Internal IT-Ordering Platform
Internal tool · builder
Serving 280+ pharmacy sites (local-first)
An ordering platform serving 280+ pharmacy sites: a 5-tier role-based access model, an order state machine, and two-way ClickUp sync with SLA / at-risk automations — designed LAN-first behind a firewall.
Node.jsExpressSQLiteReactJWTClickUp API

Skills

Leadership & Operations
Team LeadershipStaff Supervision & CoachingHiring & OnboardingSOPs & TrainingBudget Ownership (~$1.19M)Performance ManagementCross-Functional DeliveryChange Management
Delivery & PM
Technical Project ManagementAgile / ScrumVendor ManagementProcurementITSM / ITILStakeholder ManagementClickUpJira
Engineering
PythonTypeScriptNext.js / ReactNode.jsPostgreSQL / SQLiteREST APIsGit / CI-CDPlaywright
AI & Automation
LLM OrchestrationAnthropic ClaudeAI AgentsRAGProcess MiningRPAVector SearchPrompt Engineering
Infra / Networking
Windows Server / ADMicrosoft 365 / GraphCisco MerakiCisco CUCM / VoIPPHIPA / PIPEDASupabase / Vercel

Experience

Junior Project Manager · Priye PM and Consultancy
May 2025 – Present
  • Strategic technology oversight and project governance for healthcare pharmacy IT operations.
  • Own vendor relations and the full procurement lifecycle (PointClickCare, Synmed, Telus, Kroll, Lenovo).
  • Designed and shipped a multi-tenant SaaS product and architected an AI automation platform.
Web Designer & Junior IT Project Coordinator · SyS Creations
Jun 2022 – Nov 2025
  • Coordinated delivery across a ~10-person team serving 180+ healthcare organizations — 21,000+ tickets, ~$1.19M procurement, 3,400+ assets / 147 clients.
  • #1 procurement & invoicing owner; 500+ asset deployments and a $30k, 5-site Cisco Meraki overhaul.
  • Primary L2/L3 escalation for 150+ users; PowerShell/Python automation saving ~5 hrs/week.
IT Support Specialist · SyS Creations
Feb 2022 – Jun 2022
  • L1/L2 support across business systems, networking, M365/AD, and VoIP for LTC/retirement-home pharmacy environments.

Let's build something.

Open to leadership across Operations & Program Management, IT & Service-Desk Management, Technical Project / Product Management, Implementation & Solutions, and AI-automation / DevOps — in the GTA or remote across Canada.

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